At Q98, every transaction, every piece of data, and every action you take is fully protected. Read this policy to understand how we safeguard your privacy.
A quick overview of the key pillars of Q98's privacy policy.
Every data exchange on the Q98 platform is protected by 256-bit SSL encryption. Your password, payment details, and personal data are all stored in fully encrypted form.
We never sell or share your registration details, gaming history, or financial transaction data with any third party. Your data is used solely to improve your own experience.
Our servers follow internationally recognized data security protocols. Your information is kept secure through firewalls, anti-malware measures, and regular security audits.
We only collect information that is genuinely necessary to manage your account and deliver our services. No unnecessary personal data is requested or stored.
At Q98, you can request to update, correct, or delete your account information at any time. You retain full control over your personal data.
We regularly review and update our privacy policy. You are notified before any changes take effect, so you always know how your data is being used.
When you register or use our services at Q98, we collect certain specific information. The purpose of this collection is to provide you with the best possible service and to keep your account secure.
Personal Identity Information: Full name, date of birth, email address, mobile number, and residential address. This information is used exclusively for account verification and management.
Financial Information: Payment method type and transaction history. We never store your complete bank details or card numbers.
Technical Information: IP address, browser type, device information, and logs of your activity on the platform. This data is used for security and fraud prevention.
Important: We never store your national ID number, passport number, or full bank account details on our servers. This information is automatically deleted after verification.
Q98 uses the information we collect solely for the purposes outlined below. Our privacy policy ensures your data is never misused.
We will never use your personal information for promotional purposes without your consent. You can opt out of marketing messages at any time.
Q98 uses industry-leading technology and practices to protect your information. Our security infrastructure operates across the following layers:
Your data is retained only for as long as necessary to provide our services or as required by legal obligations. Personal information is deleted within a defined period after account closure.
Q98 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help our platform remember your preferences.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.
Q98 never sells your personal information. However, data may be shared in the following limited circumstances:
Please note: All third parties with whom data is shared are contractually bound to uphold Q98's privacy standards. Your data is never sold to advertisers or data brokers.
As a Q98 member, you have the following rights over your own information. We always respect and uphold these rights.
To exercise any of these rights, contact our customer support team. We are committed to responding to your request within 30 business days.
Q98 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store any personal information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and permanently delete all associated data. If you believe your child is using Q98, please contact us right away.
Q98 may update this privacy policy from time to time. If any significant changes are made, we will notify you through the following channels:
Continued use of the platform after any changes indicates your acceptance of the updated policy. That said, we always recommend reading through the policy once you receive a change notification.
For any questions, complaints, or requests regarding our privacy policy, please reach out to our dedicated privacy team.
Email: [email protected]
Support: Via 24/7 live chat
Response Time: Usually within 24 hours
We take every privacy-related request seriously and aim to resolve it as quickly as possible.
Answers to the most frequently asked questions from players about our privacy policy.
Play safely under our robust privacy policy. Millions of Bangladeshi players already trust Q98.